Insurance
Process automation across back-office insurance functions — billing, policy admin, document management, and compliance reporting — reducing cost per policy without adding headcount.
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Response time
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Projects delivered
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Years in production
Industry overview
Operational automation systems that handle recurring insurance back-office tasks — premium billing, policy endorsements, document filing, and regulatory reporting — freeing operations teams for exception handling and complex cases.
At a glance
Insurance back-office operations are characterised by high transaction volumes, repetitive manual tasks, and multiple disconnected systems. Premium billing exceptions, policy endorsement processing, and regulatory reporting cycles absorb significant operations headcount that could otherwise handle growth without proportional cost increase.
ArrayMatic builds RPA and workflow automation solutions that connect policy admin systems, billing platforms, and document repositories. Billing exceptions are identified and resolved automatically. Policy endorsements triggered by customer events are processed without manual entry. Regulatory reporting modules generate outputs on schedule with audit-ready data lineage. KPI dashboards surface operational bottlenecks before they impact service levels.
Key capabilities
Engagements are scoped to your business context — these are the core capabilities we bring to insurance clients.
RPA integration with policy admin and billing systems
Automated premium billing exception resolution
Policy endorsement processing for common change types
Document classification and routing workflows
Regulatory report generation with compliance data lineage
Operational KPI dashboards and SLA monitoring
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